Draftlo provides exclusively digital products and services. As such, there is no physical shipping involved in our transactions. All legal documents and templates are delivered electronically via email or direct download from our website.
2. Delivery Method
Upon successful payment, your purchased documents will be delivered through one or more of the following methods:
Instant Download: Access your document immediately after payment through a secure download link on the confirmation page
Email Delivery: A download link will be sent to the email address provided during checkout
Account Dashboard: Access all your purchased documents anytime through your Draftlo account dashboard
3. Delivery Timeframe
Instant Delivery: Most documents are available for immediate download upon successful payment completion. In rare cases where manual processing is required, you will receive your document within 24 hours of purchase.
4. Email Delivery Issues
If you do not receive your download link via email within 15 minutes of purchase:
Check your spam or junk folder
Verify that you entered the correct email address during checkout
Add support@draftlo.com to your email contacts to ensure delivery
Contact our support team at support@draftlo.com with your order number
5. Download Access Period
Your download links remain active for 30 days from the date of purchase. We recommend downloading your documents immediately and storing them securely on your device. After this period, you can still access your purchased documents through your account dashboard.
6. File Formats
Documents are typically provided in the following formats:
Microsoft Word (.docx) - Fully editable format
PDF (.pdf) - Print-ready format (for reference)
Other formats as specified in the product description
7. Re-download Policy
If you lose access to your downloaded files, you can re-download them from your account dashboard at no additional cost. Alternatively, contact our support team with your order details, and we will resend the download link.
8. Physical Copies (Hard Copy Delivery)
Currently, Draftlo does not offer physical printed copies of documents. If you require a printed version, you can easily print the document yourself using the provided PDF or Word file. For professional printing services, we recommend consulting a local print shop.
9. Technical Requirements
To access and use your purchased documents, you will need:
A valid email address
Internet connection for downloading
Software to open .docx files (e.g., Microsoft Word, Google Docs, LibreOffice)
PDF reader software (e.g., Adobe Acrobat Reader, browser PDF viewer)
10. Delivery Confirmation
You will receive an email confirmation upon successful purchase and delivery of your document. This email serves as your receipt and proof of purchase. Please retain this email for your records.
11. International Delivery
Since our products are digital, they are available for instant delivery worldwide. There are no geographical restrictions, shipping delays, or additional charges for international customers.
12. Delivery Support
If you experience any issues with accessing or downloading your purchased documents, please contact our support team: Email: support@draftlo.com Response Time: Within 24 hours
Why Digital Delivery?
Digital delivery allows us to provide you with instant access to your legal documents, eliminates shipping costs and delays, and ensures you receive the most up-to-date versions of our templates. It's also environmentally friendly and allows for easy customization and reprinting as needed.
