Refund Policy

1. Overview

At Draftlo, we strive to provide high-quality legal document templates and services. This refund policy outlines the circumstances under which refunds may be issued.

2. Digital Products

Due to the nature of digital products and the immediate access provided upon purchase, all sales are generally final. Once a document has been downloaded or accessed, it cannot be returned.

3. Refund Eligibility

Refunds may be considered in the following circumstances:

• Technical Issues: If you experience technical difficulties that prevent you from accessing your purchased document and we are unable to resolve the issue within 48 hours
• Duplicate Purchase: If you accidentally purchase the same document multiple times
• Incorrect Document: If you receive a document that is significantly different from what was described on our website
• Payment Errors: If you were charged incorrectly or multiple times for a single purchase

4. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

• Change of mind after downloading or accessing the document
• Failure to read the document description before purchase
• Dissatisfaction with the content after the document has been accessed
• Inability to customize the document to your specific needs
• Legal advice not being provided (as we clearly state we do not provide legal advice)
• Any issues arising from the use of the document without legal review

5. Refund Request Process

To request a refund, please follow these steps:

1. Contact our support team at refunds@draftlo.com within 7 days of your purchase
2. Include your order number, purchase date, and the reason for your refund request
3. Provide any relevant screenshots or documentation supporting your claim
4. Our team will review your request and respond within 3-5 business days